At Vesta Abode, we understand that sometimes things don’t go as planned. Whether it’s a change of heart or an unexpected issue with your order, we want to make the return process as smooth and hassle-free as possible for you. Here’s a friendly overview of our return policy to help guide you through it.
We offer a 30-day return policy, which means you have 30 days from the moment you receive your item to request a return. To ensure a successful return, please make sure that your item is in the same condition as when you received it—unworn, unused, with tags, and in its original packaging. Don’t forget to keep your receipt or proof of purchase handy!
If you need to start a return, simply reach out to us at returns@vestabode.com. We’ll guide you through the process and provide you with instructions on how to send your package back to us. Please note that items sent back without prior authorization won’t be accepted, so it’s important to follow this step!
We also want to ensure that you’re satisfied with your purchase. If your item arrives damaged, defective, or if you receive the wrong item, please contact us right away. We’re here to help you resolve any issues and make it right.
While we strive to accommodate returns, there are a few exceptions to keep in mind. Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. If you have any questions about a specific item, don’t hesitate to reach out—we’re happy to clarify!
Once we receive and inspect your return, we’ll notify you about the approval status of your refund. If approved, you’ll receive your refund on your original payment method within 10 business days. Please keep in mind that it may take some time for your bank or credit card company to process the refund, so don’t worry if it doesn’t appear immediately.
We hope this overview helps you feel more confident about our return policy. If you have any further questions or need assistance, please don’t hesitate to reach out to us at returns@vestabode.com. We’re here to support you every step of the way!
